Return & Exchange Policy

Return & Exchange Policy
Effective Date: January 1, 2025

1. Overview
We want you to love your purchase from Summer Frіdауѕ. If you are not fully satisfied, you may return or exchange eligible items under the terms below. This policy covers both returns for refunds and exchanges for replacements or store credit.

2. Eligibility & Time-Frame

  • Returns and exchanges may be requested within 30 days of the delivery date.

  • Items must be in their original condition, unused (unless defective), with original packaging, labels, and any included accessories or samples.

  • Items that are damaged due to customer misuse, missing original packaging, or outside the 30-day window will not be eligible for a full refund, but we may offer store credit at our discretion.

3. What We Accept

  • Products purchased directly on summerfrіdауѕ.com.

  • Items that are defective, damaged, or incorrect as a result of our fulfillment error.

  • Items you wish to return for other reasons (e.g., changed your mind) within the 30-day window, unless otherwise specified.

  • Sale items may be subject to different rules—please check whether an item is marked as “final sale”.

4. What We Don’t Accept / Final Sale Items

  • Items marked as “Final Sale” at purchase are not eligible for returns or refunds.

  • Used, opened hygiene-sensitive items (if applicable) may be non-returnable or eligible only for store credit.

  • Gifts or promotional items may have specific rules—please refer to your order/invoice for details.

5. Refunds, Exchanges & Store Credit

  • For returns approved for refund: refund will be issued to your original payment method (or other method if agreed) within 7–10 business days after we receive and inspect the returned item.

  • For exchanges: we will ship the replacement item once we receive and inspect the return, or we may expedite by shipping first and asking you to return the original.

  • If you choose store credit instead of a refund, the value will equal the amount paid (excluding shipping, unless shipping was part of the return-eligible transaction).

  • Shipping charges and taxes may not be refundable (depending on your payment and shipping method) unless the return is due to our error (defect, wrong item, etc.).

6. Return Shipping & Costs

  • If you are returning or exchanging because of a defect, incorrect item, or our error: return shipping is on us (we will provide a prepaid shipping label or reimburse the cost).

  • For returns for other reasons (e.g., changed your mind): you are responsible for return shipping cost, unless we offer a prepaid label in specific promotions.

  • Please ensure that the returned package is properly sealed and returns are shipped with tracking – we are not responsible for lost items in transit unless prepaid label is provided.

7. How to Initiate a Return or Exchange

  1. Visit our Returns & Exchanges portal (or email customer service at [insert contact email]) and include your order number, item(s) you wish to return/exchange, and reason.

  2. We will provide a Return Merchandise Authorization (RMA) number or other instructions and label (if applicable).

  3. Ship the item back to the address we provide within the time-frame communicated.

  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund/exchange.

  5. If approved, your refund or store credit will be processed within 7–10 business days; if shipping a replacement, we will notify you with tracking information.

8. International Orders & Duties/Taxes

  • If you ordered from outside the United States, additional duties, customs fees, and taxes may apply and may not be refundable. Please check with your local customs office.

  • Return shipping from international locations is the responsibility of the customer, unless we’ve specified otherwise.

9. Exceptions & Modifications

  • We reserve the right to modify or update this policy at any time—any changes will apply to future purchases.

  • For any questions or special circumstances (e.g., gift returns, bulk orders, subscription items), please contact our customer service team for assistance.

10. Compliance with Google & Shopify Requirements

  • This policy is publicly accessible on our website without requiring sign-in or special access (in compliance with Google Merchant Center / Google Ads guidelines). Google Ajuda+1

  • The policy covers returns for both defective and non-defective items (e.g., buyer’s remorse) as required by Google. Google Ajuda+1

  • We have clearly specified the return time-window, the method of initiating a return, who pays shipping costs, and how refunds/exchanges are handled—following best practices recommended by Shopify. Shopify+1

11. Contact Us
If you have any questions about this policy or your specific order, please contact us at:
Email: support@summefrіdау.com